If you received your griddle and it appears to be missing parts, our Customer Support team can assist in getting the parts replaced. We will need to know which specific parts are missing and your model number to get replacement parts on order. If you need help determining which parts you are missing, please see the parts list page in your manual.
If you haven’t already, please also make sure to register your griddle to activate your warranty. This will give our support team the information they need to place a warranty order.
Once your product is registered, reach out to our Customer Support team
Care & Maintenance
Flames & Ignition
Warranty and Registration
Missing Parts & Damage
36" and 28" Griddles
17" and 22" Griddles
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